Cancellation and Refund Policy

1. Scope

This policy applies to the booking made on the Platform. The rental agreement signed with the Renter at pick-up may contain further conditions about the rental itself.

2. Refundable rates

For standard rates the Customer may request cancellation from the bookings area. The refund is granted net of any penalty stated by the Renter on the vehicle page at the time of booking.

3. Non-refundable rates

If the Customer expressly chooses the non-refundable rate, applied with the discount shown at booking, the rental amount is not refundable in case of cancellation or no-show.

4. How to request a cancellation

• Open the "My bookings" area.
• Open the upcoming booking and select the cancellation request.
• State the reason: the Renter receives the request and the Platform records it.
• Bookings already in progress cannot be cancelled from the customer area.

5. Refunds

Refunds are issued to the original payment method. Timing depends on the payment network, usually within 14 days of the decision. The deposit follows its own rules and is returned after the vehicle is handed back, subject to justified retentions.

6. Cancellation by the Renter

If the Renter cannot supply the booked vehicle, the Customer is entitled to a full refund of the amounts paid for the rental.

7. Contact

For help with cancellations and refunds use the Support section of the Platform.